Ricardo Nunes is Head of Delivery at Prime Nearshore and, today, he shares with us his opinion about the growth of this area. With a large experience in the business, Ricardo has a good perspective about the future and if you want to know more about Nearshore, he advices you to “be curious”. Why? Read the full interview and find out.

1. Ricardo, how does IT come into your life?

IT came into my life when I was 5/6 years old, with a 386 that my father took home. At first I had little access to the computer, for obvious reasons, but by the beginning of the 1st year I started to spend some time figuring out how it worked, which led to constant breakdowns. I don’t think I could have the PC at home for more than a week without it having to be fixed… Maybe that’s how my parents realised it was a side-effect of my curiosity about this world.

2. Was this an area in which you always had an interest in?

I would say that my interest in the area arose from the moment that computer entered my house. I clearly remember that by the time I was 7 years old I was already saying that I wanted to work in IT, so yes. It’s an area I’ve always been interested in. The whole process of discovery and experimentation has always been attractive to me.

3. Knowing that you already have a long professional career, can we assume that your past experiences are responsible for all your knowledge, and this allows you to be in a “safe haven” or do you feel the need to seek more knowledge as head of delivery?

Not only past experiences, but mainly inherent curiosity. Nowadays, for example, I don’t develop professionally, but that doesn’t mean that I don’t have “pet projects” and that I don’t read or experiment with what are the new trends or even what is being used the most nowadays. Nevertheless, I consider that, even now, being the head of delivery, my main source of knowledge is the people I work with. It is impossible for any one of us to keep up with all the current trends and therefore we should all support each other so that we can all grow further and better. The idea of a “safe haven” is nice, but in this area “to stop is to die” and therefore the need to gain more knowledge every day is something constant.

4. How has been the growth of Prime Solutions and Prime Nearshore?

At Prime Solutions, there was a need to take a step back, structure the entire business model and decide what our market was. Because of this, growth is not yet visible, but the initial structuring work is there and will, surely, allow us to evolve well in the future. Prime Nearshore, on the other hand, is growing fast. Fortunately, we have several new customers with highly interesting challenges, both at a business and technical level. Witnessing and being part of this growth, as the head of delivery, has been a fantastic experience, and my ambition is that we can grow even further.

5. For you, what is the biggest challenge of keeping up with this growth?

The biggest challenge is undoubtedly maintaining interpersonal connections. We are not only creating teams for our clients, we are also creating our extended team, of which all these fantastic people are a part. This growth makes it increasingly difficult for us to maintain a close connection with all the people we work with. I think we are succeeding, but for me this is the biggest challenge we currently have.

6. In your view, will these business models be increasingly important in the future? Why?

I wouldn’t say Nearshore and/or Solutions are “business models”. For me, Managed Services is most likely to be the business model of the future, and it´s also the model we are following with the greatest focus. This format allows the division of responsibilities between client and service provider, while ensuring the best balance between responsibility and price. Besides this, it is also the model that is best suited to the Agile we see in all projects today, allowing greater flexibility for our clients, without the need to review contracts with every change.

7. Which two projects would you highlight, and why, since you took over as Head Delivery at PrimeIT?

I would highlight a Solutions project that we did with a company in the pharmaceutical area, in a completely Managed Services approach, where the integration with the client’s teams was excellent and we were able to prove that it is possible to deliver projects in a Managed Services model, without incurring extra costs and without missing delivery dates. This project was, for me, a success from the point of view of model validation. On the Nearshore side, I would highlight the various projects we have had with a renowned institution linked to football. In this case, the highlight is the connection with the client who understands our point of view and works with us to ensure the best for both parties. But also, due to the fact that it is a project based entirely in Managed Services and that the client wants to expand, given the success we have had in the deliveries and management of the objectives imposed.

8. If you had to choose a “Top 5” of technologies and/or tools, what would it be?

We are talking about IT, so anything you can say today, could be completely different tomorrow. In a complementary way, I would say that I prefer to give a top 5 of technologies / concepts and in that case, it would be something like:

  • Serverless
  • PWA Applications
  • .NET
  • Javascript
  • Remote working

9. Although Nearshore already operates in a very similar way to what we experience now with remote working, because we are distanced from our partner, what has this pandemic changed in your way of guiding teams?

Although in Nearshore our client is not physically present, all the people in a team were, so the adaptation is greater than it seems at first sight. My way of guiding teams has not changed drastically because the basic concepts remain the same, however, some adaptation was necessary, such as new and more flexible forms of communication, creating rituals within each team and creating ways of approach while maintaining physical distance. There is no secret formula here, nor something that can be applied to all teams. For me, the “secret” is to listen to the teams, giving them the freedom to create their own mechanisms, while creating a dedicated way of working team by team. None of this is easy to achieve, but well built, it allows a much higher quality of life for all of us and it´s something that deserves investment and dedication.

10. Those who interact with you on a daily basis recognise that you are a very calm person. Is this an essential characteristic for managing teams?

I honestly don’t know. I don’t know how else to do it. We are talking about work and, of course, we have to be serious in what we do, but we are not in situations where someone’s life depends on us and, besides, there is no problem without a solution. For me, you have to look at all problems or difficulties as opportunities to grow and improve. Getting into stressful situations doesn’t help at all, so… we might as well stay calm and serene.

11. As IT is an area that is increasingly appealing to young people, what advice would you give to those looking to enter this world?

Be curious. Don’t accept anything simply because someone tells you it is so. The greatest developments in IT (and in almost everything else in reality), arise from non-conformities and because someone questioned “what if…”. So be nonconformists and always try to do more and better.